What is Workspace ONE Intelligent Hub?

Be productive from anywhere

Omnissa Workspace ONE Intelligent Hub is an application that delivers a secure digital workspace to employees on any device, anywhere. Intelligent Hub is where employees can find everything they need to be productive, whether on desktop, mobile or in a web browser. This includes single sign-on to a unified app catalog, people directory, support resources and more. In addition, Intelligent Hub facilitates deployment of the Workspace ONE Assist client for real-time remote support. Intelligent Hub delivers secure and consistent access to all corporate apps and resources on Workspace ONE UEM managed, BYO, unmanaged or third-party managed devices of any platform.

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Read on to learn more about the key features and deployment options.

Key features

  To compete in today’s fast-paced environment, and attract and retain top talent, you need to deliver a consistent quality user experience so end users can work efficiently and securely. But it is challenging if your end users are located on all points of the globe, and using all manner of devices, from mobile devices to head-mounted displays to desk-based office devices. How do you provide a secure, consistent and efficient environment for such a variety of users and devices?

To meet these challenges, you need a single digital workspace—or hub—for employees to access any app on any device on corporate, shared and BYO devices. Employees need the correct apps to be productive, while you need to balance security and privacy requirements. Workspace ONE Intelligent Hub is designed to do just that.

Features include ease of use, self-service, connection, and communication:

Ease of use for end users

Workspace ONE Intelligent Hub provides end users with a smoother onboarding experience, as well as more options and choices to make their jobs easier.

  • Unified onboarding - Delivers a consistent experience across all use cases such as BYO/corporate devices and across platforms (mobile, desktop, and web).
  • Engagement and productivity - Empowers employees with notifications on any device, including new apps and updates, corporate communication, and actionable approvals.

Self-service

The Intelligent Hub provides the essentials to all employees on every device, no matter where they work.

  • Unified app catalog – Your end users can search for and launch your work applications from a single catalog in Intelligent Hub. With single-sign-on, they enter their credentials once with no need for multiple passwords. They can favorite applications and bookmark sites for easy access, and easily discover new apps that might be relevant, via new app notifications and app recommendations. The unified app catalog is available on iOS, Android, macOS, Windows, and via web browsers.
  • Self-service - Your end users can find the answers to questions, troubleshoot issues, and set up new mobile devices and laptops. The Intelligent Hub support page can provide knowledge base articles and videos, as well as self-service scripts and workflows, so employees can solve problems without opening a support ticket, view and manage work devices, register new devices – both BYO and corporate – and more.

Connection

The Intelligent Hub streamlines communications with features such as the People tab, and the ability to connect with colleagues at any time.

  • Notification – In Intelligent Hub, the For You tab provides users with contextual messages and tasks. The notifications framework enables corporate messaging and communications, whether automated via API or custom notifications created within the Hub Services admin console. For more information, see the Hub Services Notification Service product documentation.
  • Connection with colleagues – Your end users can use the People tab to access the corporate directory and employee details to stay connected, no matter where they are working. They can view their team at a glance, click through an organization hierarchy, or search for colleagues. The People tab feature is supported on iOS, Android, Windows, macOS, and Hub for web browsers. To learn more about the People Search feature, see the product documentation.

Communication

The Intelligent Hub facilitates communication of information, news, announcements, and notifications, providing access to your corporate intranet, as well as third-party system of records.

  • Personalized corporate communications - Your end users can go to the For You section for up-to-date information, news, and announcements from your organization. They can prioritize these communications, and then take action right there within the Intelligent Hub application. They can also access your corporate intranet site for resources.

Intelligent Hub Details

When managing endpoints with Workspace ONE UEM, Intelligent Hub is deployed since it contains the UEM agent and facilitates enrollment, authentication, app deployment and device configuration. However, Intelligent Hub also includes tools and resources needed to create an engaging and productive experience for employees. The legacy AirWatch agent evolved into the Workspace ONE Intelligent Hub to simplify the mobile app portfolio, without requiring separate apps for endpoint management versus digital workspace features such as the app catalog and notifications. Intelligent Hub offers a complete digital workspace and a consistent experience across device type, platform, user persona or location.

See these resources to learn more about Workspace ONE UEM:

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Workspace ONE Intelligent Hub integrates with Workspace ONE UEM, Hub Services, and Omnissa Access. The digital workspace features within Intelligent Hub are powered by Hub Services, which is a service collocated with Access. Employees use the Workspace ONE Intelligent Hub app or the Hub portal in a web browser to access the features that you enable in Hub Services. So, you can think of Hub Services as the server-side component and Intelligent Hub as the user-facing client.

Depending on the use case, the components described above may be required or optional. For example, certain Hub Services features require Omnissa Access to be configured and set as the authentication method for Intelligent Hub, such as People Search and a truly unified app catalog with SSO, including SaaS, web and virtual apps in addition to the native desktop and mobile apps. On the other hand, the Intelligent Hub browser portal can be utilized if Omnissa Access is configured without Workspace ONE UEM.

Where to learn more

Here are some great places to go to learn more about Workspace ONE Intelligent Hub:


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