Measure content engagement and compliance: Workspace ONE Content integration with Omnissa Intelligence

Workspace ONE Content, part of the suite of Workspace ONE Productivity Apps, enables end users to securely access and collaborate on corporate content across repositories from any device, anywhere, and anytime. Corporate files are securely distributed and managed by admins through Workspace ONE UEM (Unified Endpoint Management). 

In today's fast-paced and ever-evolving business landscape, Workspace ONE Content admins have the following critical use cases: 

• Content Engagement - By incorporating content engagement into their strategy to track consumption, teams can improve the relevance and effectiveness of their content.
• Content Compliance - Security of intellectual property and data is critical in today's business environment.  Organizations need to ensure the integrity, confidentiality, and availability of an organization's data, protecting it from unauthorized access.

Organizations that harness the power of data-driven decision-making will thrive in digital transformation, gaining a competitive edge through improved efficiency, effectiveness, and overall business improvement. To help the Workspace ONE Content admins navigate this complex terrain with actionable insights, we have integrated Content with Workspace ONE Intelligence.

Omnissa Intelligence is an analytics platform delivering actionable insights and powerful automations across all your devices and applications to achieve business outcomes. 

In this blog post, we will review several Workspace ONE Intelligence capabilities that enable detailed insights for enhancing content engagement and compliance reporting.

Generate user engagement report

Omnissa Intelligence admins can generate reports from provided templates or create custom reports. To create a content engagement report, navigate to Reports → Add → Custom Report → Category → Workspace ONE UEM → Device Content → Report name → Select attribute from Device Content based on the organization requirement. 

Device Content attributes include Content Status, Content Acknowledgement Status, Content Name, Content Type, etc. Admins will be notified through email once reports are available for download. This will allow them to generate real-time data and make informed decisions.

Figure 1: Select attributes from device content list 

Figure 2: Preview your report after adding attributes

Create report template for easy access

Admins can generate report templates that simplify report creation. Templates help reduce manual processes and save time and resources in creating new reports. To create a new template, select Reports → Manage Templates → Add → Category → Custom Report → Workspace ONE UEM → Device Content.

Figure 3: Create, edit, and delete report templates

Build a custom dashboard for compliance reporting

Enterprise admins can create a custom dashboard that allows them to group reports with related metrics. This provides admins with detailed views of enterprise system health, device health, and document compliance in one single dashboard. Select Dashboard → Add → Enter dashboard name → Add Widget → Enter widget name → Workspace Intelligence.

Content compliance comprises of key metrics such as reliability, availability, and security. Select options required for Content compliance reporting which includes App loads, App crashes, Network errors, User flows, etc. Admins can set different filter values available which include Chart type, Date Range, and Frequency. These reports and dashboards can be shared with required stakeholders in the organization as well.

The admin can keep track of app availability and reliability through app crash rates and network errors which allow them to monitor such metrics against the organization’s SOPs. 

Figure 4: Add widgets to generate dashboards based on your requirements

Figure 5: Select Intelligence SDK App Name as content locker

Figure 6: Customize dashboard for performance and compliance requirements

Schedule reports to drive efficiency

The feature helps streamline operations and reduce manual processes, saving time and resources. Add a recurring schedule for the report to make sure real-time reports are generated and allow admins to make informed decisions.

Figure 7: Add schedule for the report

Figure 8: Access reports from available downloads

To learn more about using Omnissa Intelligence to gain insights from data, check out this Getting Started Guide.

Summary

Workspace ONE Content integration with the Intelligence data platform empowers admins with actionable insights, enhancing content engagement and streamlining compliance reporting for organizational success in the digital era.

If using Omnissa Intelligence for Digital Employee Experience (DEX) is new to you, here is a fantastic new article you can read as a starting point: Getting Started with Workspace ONE Experience Management.

Workspace ONE enables IT admins to deliver an engaging and productive experience for employees with best-in-class tools. Let's make the future of work better together!